Why Police Agencies Outsource Background Investigations

The problem most agencies don't name out loud: background investigations often fall to whichever detective or supervisor has bandwidth — not necessarily the person best equipped to build a defensible file.

What outsourcing actually changes: a dedicated, trained team runs every investigation the same way, every time — so files hold up under scrutiny instead of varying case to case.

It's not a loss of control. Agencies stay in the decision seat on hiring; ProFirst handles the labor-intensive investigative work and hands back a complete, consistent, court-ready file.

The time factor. Cases that used to stretch across months of a detective's "spare time" get completed on a defined timeline, which shortens time-to-hire during a hiring crunch.